Shipping policy
MeshMate Shipping Policy
Order Processing
All orders are processed within 1–3 business days (excluding weekends and public holidays). Once your order has been processed and dispatched, you will receive a confirmation email with tracking details.
Please note: During peak periods, promotions, or high order volumes, processing times may be slightly extended.
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Shipping Timeframes
Delivery times may vary depending on your location, courier availability, and external factors such as customs processing or seasonal demand.
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Shipping Costs
Shipping rates are calculated at checkout based on your location.
From time to time, MeshMate may offer free shipping promotions, which will be clearly stated on our website.
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Order Tracking
Once your order is shipped, you will receive a tracking number via email so you can monitor your delivery.
If you do not receive tracking information within 5 days of placing your order, please contact us at:
supportmeshmate@gmail.com
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Delays & Issues
While we aim to dispatch orders promptly, delivery delays can occur due to factors outside our control, including courier disruptions, weather events, or customs processing.
MeshMate is not responsible for delays once the item has been dispatched, but we will assist in tracking your order where possible.
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Incorrect Address
It is the customer’s responsibility to ensure all shipping details are correct at checkout.
If an incorrect address is provided:
- Delivery cannot be guaranteed
- Additional shipping fees may apply for re-delivery
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Lost or Stolen Packages
If your package is marked as delivered but has not been received:
1. Check with household members or neighbors
2. Contact your local courier service
3. Reach out to us at supportmeshmate@gmail.com
MeshMate is not liable for lost or stolen packages confirmed as delivered, but we will assist with investigations where possible.
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Damaged Items
If your order arrives damaged:
- Contact us within 48 hours of delivery
- Include clear photos of the product and packaging
We will arrange a replacement or refund where applicable.
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Contact Us
For any shipping-related questions or concerns, please contact:
supportmeshmate@gmail.com
We aim to respond within 24–48 hours.
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Thank you for choosing MeshMate.